Please allow us 3-15 business days for customized orders. Once orders are ready you will receive an email notification that everything has been shipped. You have up to 12 hours after placing your order to cancel or change. Canceling or changing requests submitted after 12 hours will not be granted. Some items may take longer to ship. All sales are final. For issues with your order, please email us at cutiepiesalonluxuryboutique@yahoo.com.